Q: I was fired for insubordination by an interim department manager who was filling in for the day for my actual boss. I was intent on completing all the work assigned by my actual boss that was due. But the interim manager repeatedly interrupted my workflow to tell me about work I had already completed or was planning to complete that day. My boss and I had previously discussed all the work that had to be done in her absence, so when this interim manager kept interrupting me, I lashed out at her using crass language. She then told me I could go home, to which I replied that I was not leaving because I still had work to do.

My co-workers were aware of the incident, and I knew I would be terminated, but I was not allowed to give my side of the story. This was my first job after graduating, and I have many decisions to make before venturing further into my field. But I am now concerned about references. What should an entry-level employee do after making such a mistake?

A: Apologize in writing as soon as possible, and do it from the heart. You aren't the first person to make such a serious mistake, but here is why your apology is so important.

Blowing up at anyone in the workplace, regardless of the person's position, shows you have a bad temper, react negatively under pressure and disrespect others. To compound the negative impact, you used foul language in addition to being rude and short-tempered, all characteristics that are undesirable in a place of employment (or anywhere for that matter). In short, you have displayed an indulgent, impulsive personality.

Your behavior in this incident is going to be made a part of your employment record at the company, and while many large companies don't release termination details, the human resources department is allowed to state that it would not rehire you, which is a serious warning to other companies. Smaller companies may choose to inform those asking for references about your firing, and they're allowed to as long as they tell the truth. Your co-workers witnessed the situation, and it is unlikely any would side with you since they want to continue their employment.

Once you understand that no excuse is a good excuse for your behavior, you will be able to write a sincere letter expressing your regret, your naivete and your desire to right what you have done. If your letter is convincing, management and HR will agree to say nothing that will negatively affect your future.

ENTREPENEUR NEEDS FRIENDS TO RESPECT TIME

Q: I recently started my own company, which includes only me for now. It is a hard transition because I have no one overseeing me. My friends somehow envision me as having nothing but time and call me at all hours, expecting me to have lengthy conversations because it's convenient for them. One friend already told me it is rude for me not to talk when he calls. I don't want to offend friends, but how do I get them to understand?

A: You can't force friends to see things your way. You can, however, communicate clearly in a mass email about your new endeavor and what you think it will take for you to succeed. Send it to yourself and BCC your friends so it remains personal and private. Explain your new undertaking and the time commitment it will take. State your work hours, your personal hours and your rest hours. If certain friends violate your request, examine their motives and decide if they are true friends. When business situations change, friendships change, too. It may be sad to let go of some people, but if you are to succeed, you must act in your best interest.

Email your questions to workplace expert Lindsey Novak at LindseyNovak@yahoo.com and follow her on Twitter @I_truly_care. To find out more about Lindsey Novak and to read features by other Creators Syndicate writers and cartoonists, visit the Creators Syndicate Website at www.creators.com.