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Silent Majority Pushes Back Jun. 21, 2023
Understanding who your customers are is smart business. Many Starbucks outlets are toning down Pride... Read More
The IRS Serves Its 'Customers' by Terrifying Them: A $2.1 Million Penalty for Failing to File a Form on Time Reveals the Agency's True Nature Jan. 25, 2023
As tax season begins, the IRS is making a show of using its newly expanded budget to improve the age... Read More
The 12 Dumbest -- And Most Common -- Small Business Mistakes Jul. 19, 2022
With more and more people starting businesses of their own — out of necessity, not choice R... Read More
Wine Waiters Oct. 05, 2021
As we resume dining out, a few things might've changed during the pandemic shutdowns and one of them... Read More
It's Time To Reconsider Jul. 27, 2021
Yesterday I did something very retro. While responding to a (paper) flyer in my mailbox, I visited a... Read More
Restaurants Adjusting to the New Normal Jul. 12, 2021
Dear Annie: I am writing in response to your answer to "Just Want the Same Service," who was frustra... Read More
School Customers Mar. 31, 2018
The other night, I attended a branding session for my school district. Yes, branding. A letter went ... Read More
Public Toilets and Private Burdens Apr. 30, 2017
If there is anything more rewarding than making a personal sacrifice for a good cause, it's getting ... Read More
What US Airlines Need Now Is Middle-Class Class Apr. 13, 2017
It was clearly a bad idea for United Airlines to drag a passenger kicking, screaming and bleeding ou... Read More
How Serious Is That Lawsuit Threat? Jan. 17, 2017
"I started a business selling on Amazon.com a couple of years ago. Most of our merchandise we acquir... Read More
'We Know You Have A Choice' Aug. 23, 2016
As a professional speaker, I spend a lot of time in airports. But lately I've been spending too much... Read More
Fundamental Concepts Still Apply May. 03, 2016
Last year, they shut down the post office in our town. Well, not exactly. What they did was consolid... Read More
El Chapo Got Caught. So What? Jan. 14, 2016
All across America last weekend, panicked drug users rushed to their dealers to stock up on marijuan... Read More
Working it Out
Feb. 07, 2012
