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Customer Disservice: No One Can Hear You Scream Apr. 04, 2025
The bill was for two unspecified injections weeks earlier. I remembered getting a free flu shot and ... Read More
Customer Service Job Overwhelms Young Employees Jul. 07, 2022
Q: I own and run a small company where I have a history of difficulty getting product. My food compa... Read More
Customer Service in 2022: Pros and Cons Feb. 16, 2022
Dear Readers: You overwhelmed me with interesting replies to "Too Impersonal," the letter saying tha... Read More
What Happened to Customer Service? Jan. 26, 2022
Dear Annie: Am I the only one who is annoyed by the lack of customer service in our country today? I... Read More
I Dropped My Phone in the Toilet Aug. 05, 2021
It was in my back pocket. Not such a terrible place for a phone, until you start pulling down your p... Read More
Life Is Too Short to Wait Jul. 05, 2021
Dear Annie: I will open with how much I love your advice column. However, your recently published ad... Read More
The Social Justice Mob Tries to Do to Tech What It Did to Academia May. 09, 2021
The same tactics used to suppress dissent in academia — with the goal of making colleges "safe... Read More
Look for a Realtor Who Gives Excellent Advice Apr. 13, 2021
If you go to a doctor with a serious illness, she probably can't tell you with 100% certainty how it... Read More
Bad Client Inspired a Career Change Jul. 23, 2020
Q: I worked in a high-paying position for many years. I was good at troubleshooting, meeting deadlin... Read More
My First Day on the Job Jun. 03, 2020
I've been writing this column and answering people's questions about Social Security for more than 2... Read More
Don't Settle With That Service Mar. 07, 2020
Dear Annie: I've had the same woman, "Veronica," doing my hair for several years now. She also does ... Read More
The Case of the Doormat Partner Mar. 03, 2020
Most of the emails I get for this column are pretty straightforward. Some, though, come straight out... Read More
Show a Little Love Nov. 13, 2019
Dear Annie: I am having a problem with my mother-in-law and my husband. She is a control freak who w... Read More
When Your Business Is Targeted on Social Media Oct. 29, 2019
The past few weeks I've been getting emails from Nextdoor, a social network (supported by advertisin... Read More
Alone But Not Lonely Oct. 26, 2019
Dear Annie: I read your column in the local paper, and I've notice that folks always write in to say... Read More
Slow Down For Better Results Oct. 02, 2019
Norman K. Augustine, former chairman of the Lockheed Martin Corporation, uses this little example to... Read More
Wanted: Real Customer Service Jul. 11, 2019
Dear Annie: Am I the only one who feels that life is too complicated these days and that I feel abso... Read More
When Customer Service Bumps Up Against Economic Reality Mar. 26, 2019
On a recent business trip to a popular beach resort in California, I was called upon to find a good ... Read More
Battling the Big Boxes ... and Winning: Part 1 of 2 Feb. 05, 2019
Nothing — and I mean nothing — frightens a small-business owner more than hearing that o... Read More
